Frequently Asked Questions

How do I book a ticket?

You can book a ticket by selecting your origin, destination, and date of travel on the home page. Then, choose your preferred bus, select your pickup and drop-off points, add passengers, and proceed to payment.

Can I cancel my ticket?

Yes, you can cancel your ticket. Please refer to our Terms of Service for the detailed cancellation policy, including refund eligibility based on the time of cancellation.

How can I track my bus?

Once your booking is confirmed, you will be able to track your bus in real-time through a link provided in your 'My Trips' section or via the Shawy mobile app.