Cancellation & Refund Policy

You can manage your bookings through the 'My Trips' section on our app or website. This includes options for cancellation, rescheduling (if applicable), and viewing trip details.

All cancellations, changes, and refunds are governed by the specific terms and policies of the operating carrier/company. As a ticketing platform, we do not set or alter these conditions and cannot issue refunds outside of the operator's designated policy.

Refunds for eligible cancellations will be processed back to the original payment method within 7-14 business days.

• Payment does not by itself confirm your ticket. Your booking is confirmed only once the operator issues your ticket; we will notify you, and the ticket will appear in My Trips.
• If your ticket cannot be issued because the trip is sold out, you will receive a full refund, including the service fee.
• Once your ticket is confirmed, the service fee is non-refundable. If you cancel a confirmed ticket, any fare refund follows the operator's policy and excludes the service fee.
• Bookings with Mwasalat: cancellations, date changes and ticket edits are handled directly by Mwasalat, as are refunds — including when Mwasalat cancels a trip. Contact Mwasalat on 1551 or at CHC@Mwasalat.om.

If you have any questions about these Terms, please contact us at: care@shawy.om