Frequently Asked Questions

You can book a ticket by selecting your origin, destination, and date of travel on the home page. Then, choose your preferred bus, select your pickup and drop-off points, add passengers, and proceed to payment.

Yes, you can cancel your ticket. Please refer to our Terms of Service for the detailed cancellation policy, including refund eligibility based on the time of cancellation.

Mwasalat handles cancellations, date changes and ticket edits for its trips directly, along with any refund — including when Mwasalat cancels a trip. Call Mwasalat on 1551 or email CHC@Mwasalat.om, and keep your booking details from “My Trips” to hand.

Once your booking is confirmed, you will be able to track your bus in real-time through a link provided in your 'My Trips' section or via the Shawy mobile app.