Terms of Service

Manage Your Booking

You can manage your bookings through the 'My Trips' section on our app or website. This includes options for cancellation, rescheduling (if applicable), and viewing trip details.

Cancellations

Ticket cancellations are subject to the policies of the respective bus operator. A cancellation fee may apply. Refunds, if applicable, will be processed based on the time of cancellation relative to the departure time.

Refund Processing

Refunds for eligible cancellations will be processed back to the original payment method within 7-14 business days.

By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

• Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
• We do not sell or rent your personal information to third parties.
• All payment transactions are encrypted using SSL technology.

• Tickets are not transferable.
• Please present a valid ID along with your e-ticket at the time of boarding.
• Passengers are requested to arrive at the boarding point at least 15 minutes before departure.
• Shawy is not responsible for any loss or damage of personal belongings.
• Smoking and consumption of alcohol are strictly prohibited on the bus.
• The arrival and departure times mentioned are estimates and may vary due to traffic and other unforeseen circumstances.
• Pets are not allowed on the bus.
• Children above the age of 2 require a full ticket.
• Bus operators reserve the right to refuse service to any passenger who is disruptive or violates company policy.
• Any complaints or issues should be reported to Shawy customer support within 48 hours of the journey.

General

• All passengers must hold a valid ticket for their journey.
• Passengers must comply with the instructions of the bus crew at all times.
• Cross-border travel requires a valid passport and visa, where applicable. It is the passenger's responsibility to ensure all travel documents are in order.

Boarding Procedures

• Boarding will close 5 minutes before the scheduled departure time.
• Valid photo identification is required for all passengers.
• E-tickets shown on a mobile device are accepted.
• Seats are allocated on a first-come, first-served basis unless specified otherwise.
• The company is not liable for passengers missing the bus due to late arrival.

Health and Safety

• Passengers who are unwell or have contagious diseases are not permitted to travel for the safety of others.
• Face masks may be required based on current health authority guidelines.
• All buses are cleaned and sanitized regularly.

Travel with Children

• Children under 12 must be accompanied by an adult.
• An infant who does not occupy a seat may travel free of charge with a fare-paying adult.
• Parents/guardians are responsible for the safety and conduct of their children.

Passenger Conduct

• Any behavior that disturbs the comfort and safety of other passengers or the crew is not permitted.
• Damage to bus property will result in liability for the costs of repair.

General

• Passengers are allowed a limited amount of luggage. Please check with the specific bus operator for their allowance.
• All luggage must be properly labeled with the passenger's name and contact information.
• Prohibited items include explosives, flammable items, illegal substances, and dangerous goods.
• Valuable items such as laptops, jewelry, and cash should be kept with the passenger in their hand luggage.
• The company is not liable for loss or damage to luggage.
• Any unclaimed luggage will be disposed of after a specified period.

Registered Luggage

• Excess luggage may be subject to additional charges.